Terms and Conditions of booking changes

Terms and Conditions

Live Virtual Training

Our training costs are fixed as outlined below. They include hosting your team on zoom or Microsoft Teams.

Zoom course costs

2-hours = £250

3-hour course = £350

2-hour twilight = £275

2-Hour Saturday (am only) = £300

EVENING & WEEKEND TRAINING

It is the responsibility of the client to ensure that all  Zoom links have been shared and tested the day before to ensure smooth running of the training. Please consider this carefully before booking an evening or weekend session.

Invoicing

Invoices will be sent following training with terms of payment included. 

• Foster Care Training is not VAT registered.

Cancellation Policy

• If you need to cancel a course or change the date of a course, please do so in good time to avoid the following costs. We make the following charges to enable us to compensate our trainers and cover administration costs.
• If you wish to change from a face-to-face session to a zoom session, we cannot guarantee the exact date/time; please be aware though we cannot transfer a zoom session to face to face.

Incongruous Training 

If we deem a session to be inappropriate due to numbers, for instance, only two people in a session. Unless this has been agreed beforehand, we will view the session goal as unachievable and cancel the session – we will, though, expect full Payment.

Timescale Fee for cancellation or change of date

5 working days or more 10% admin fee will be charged

4 or 3 working days before 25% of the charge

2 working days before 50% of the charge

1 day or less 100% of the charge

• If Foster Care Training is obliged to cancel a course, we will give you as much notice as possible. We will, whenever possible, inform you within two weeks if a course is not going to run. We will refund any course fees paid. Cancellations with less notice will only be in exceptional circumstances. 

Conduct

Punctuality

• Please sign in and be ready at least five minutes before the session is due to start.
• If a delegate arrives late, the trainer reserves the right to turn the delegate away.

Confidentiality 

We cannot check the whole status and identity of all participants. We advise you to avoid sharing the following information to protect the confidentiality of children, young people and vulnerable adults:

• The name of the children, young people or vulnerable adults
• The names of other individuals you may mention

Conduct and Engagement

It would be helpful to familiarise participants with how zoom works; please share this link before the event: https://support.zoom.us/hc/en-us/articles/200941109-Attendee-Controls-in-a-Meeting

• Please advise all participants their video MUST BE ON throughout so everybody can see each other. Failure to do this without a valid reason, especially if the participant is not actively taking part, may mean the individual is removed from the session.
• Please advise all participants that they will be muted for sound quality and can un-mute themselves.
• we reserve the right to remove participants if we believe they are deliberately offence 
• we reserve the right to mute participants if they are domaining conversation

Administration

Numbers

• We have a minimum of 5 and a maximum of 25. If less than 5 people arrive for training the trainer reserves the right to either cancel the session or to run the session for but a shorter time. The client will still be liable for the full original fee.
  Register
• If you would like to share a register with us please send us a register two days before the event. We will send you details of attendance after the session
• Alternatively, please provide a staff member to take the register.

Permissions

• It is NOT permitted to use any Foster Care Training copyrighted material on any Web site or print publication without express wrote permission from Foster Care Training.

Late Payment Charges – in line with the Late Payment of Commercial Debts (Interest) Act 1998

The right to charge interest applies to overdue accounts relating to a supply of services. 

• 30 days after the goods are supplied, or the service is completed,
• Thirty days after receipt of invoice (or the customer is told the amount due is payable).
• The agreed date for payment.

The monthly “statutory interest” rate chargeable, which is simple and not compound, is the Bank of England base rate plus 8%. The increment was set to allow small businesses to cover late payments by bank borrowings.

Compensation chargeable

Once statutory interest begins to run concerning a qualifying debt, the supplier is also entitled to a fixed sum.

(a) for a debt less than £1000, the sum of £40;

(b) for a debt of £1000 or more, but less than £10,000, the sum of £70;

(c) for a debt of £10,000 or more, the sum of £100.

Agreeing to our terms and conditions, you also agree to our Late Payment of Commercial Debts interest charges.

Complaints

• If you are unhappy with any aspect of the training we provide, you should email Andy Limbert at Foster Care Training on andy@fostercaretraining.co.uk